Termos e Condições
Terms & Conditions
Booking Deposit
To confirm an appointment, a small booking deposit is required at the time of booking.
The deposit secures your chosen appointment time and helps prevent last-minute cancellations that affect reserved bookings.
The deposit must be paid via MBWAY or bank transfer within 2 hours of submitting your booking request.
If the deposit is not received within this period, the booking will not be approved and the reserved appointment time will be released.
Deposit Amounts
Please note: The deposit amount varies depending on the time reserved for the service. Interior cleaning and full detailing services require more time and preparation, so a higher deposit is required.
Exterior Wash — €10
Interior Cleaning — €20
Full Detailing Services — €30
The deposit will be deducted from the final service price.
Booking Confirmation
To secure your appointment, a deposit must be paid via MB WAY to +351 301 931 378 or bank transfer to IBAN PT50 0033 0000 4567 7300 0980 5
Bookings without payment of the required deposit will be cancelled.
Payment Methods
We accept the following payment methods:
MB WAY
Fast and secure mobile payment.
Cash
Accepted upon completion of the service.
For cash payments, an invoice will be issued. In accordance with Portuguese invoicing regulations, the customer's full name and address must be provided.
Cancellation Policy
We understand that unexpected situations can occur. The policy below ensures a fair process for both the customer and the service provider.
Cancellation More Than 24 Hours Before the Appointment
The deposit may be transferred to a new appointment, provided the new booking is made within 30 days of the original appointment date.
If the appointment is cancelled a second time, the deposit will be forfeited.
Cancellation Less Than 24 Hours Before the Appointment
The deposit is non-refundable.
Failure to Attend the Appointment
The deposit will be forfeited.
Weather Conditions
As this is a mobile service, certain weather conditions may prevent the service from being carried out safely and to the required standard.
If weather conditions prevent the service from taking place, the appointment will be rescheduled and the deposit transferred to the new booking date.
Service Limitations
To maintain our quality standards and ensure appropriate hygiene and safety conditions, Detalhe Nobre does not provide services for vehicles with severe contamination or extreme conditions that fall outside the scope of normal automotive detailing.
This includes, for example:
- Vomit
- Human or animal faeces
- Heavy urine contamination
- Extensive mould growth
- Insect infestations
- Excessive rubbish or hazardous waste
- Sharp objects or hazardous materials
- Vehicle interiors requiring specialist decontamination
Detalhe Nobre reserves the right to refuse or cancel any booking if the condition of the vehicle poses a health risk, requires specialist treatment, or falls outside the scope of the services provided.
Vehicle Condition
The customer is responsible for informing us of any existing damage, defects, or sensitive areas of the vehicle before the service begins.
We cannot accept responsibility for damage resulting from pre-existing conditions, worn paintwork, loose components, previously damaged parts, or fragile surfaces existing prior to cleaning.
Vehicles with excessive dirt, mud, stubborn stains, pet hair, or heavy contamination may require additional time or extra services. Any necessary adjustments will be discussed with the customer before work begins.
Personal Belongings
Customers are requested to remove all personal belongings and valuables from the vehicle before the service begins.
We cannot accept responsibility for loss of or damage to personal belongings left inside the vehicle.
Service Location & Access
Services are carried out at the customer's location, provided there is safe access to the vehicle and sufficient working space around it.
If suitable or safe working conditions are not available, the appointment may need to be rescheduled.
Final Payment
The remaining balance must be paid upon completion of the service using one of the accepted payment methods.